FAQs

For economy shipping you can track your parcel here: https://track.aftership.com/

If your tracking number has SF in the front, please track via: https://www.sf-express.com/

For all other trackings, please use: https://www.17track.net/en

You might notice that your tracking has not been updated in weeks. Due to the current climate, parcels are taking up to 2 – 3 months to arrive. If your parcel is missing, you will be contacted and a replacement will be sent promptly. 

*Please be advised that due to COVID-19, the parcels may take longer to arrive. Shipping to United States could takes up to 2 – 3 weeks, and shipping to Canada, New Zeland and European countries may take up to 1.5 – 2 months. Shipping to Asian countries would take about 1 – 2 weeks or more.

Your order will be processed, packed, and shipped within 3 – 7 business days upon purchase. You will receive an e-mail notification along with the tracking number after your order has been shipped.

Depending on your location and your chosen shipping method, you can expect to receive your package(s) between 7 – 90 business days (this is updated according to the shipping estimates given by couriers during the pandemic.)

Yes. All products are priced in AUD. If you are purchasing from another currency, it will be converted to AUD via Paypal or your bank/credit card company with their conversion rates. 

Please check out update 18 on Kickstarter. Your download instructions should be there. 🙂  

I’m based in Australia, but my manufacturers and shipping company is based in China. All orders except for Australian orders are shipped from Shen Zhen China and all prints, shirts, and phone covers are shipped from various locations via Printful. All Australian orders will be fulfilled by myself in Australia. 

Absolutely. Please e-mail me at orienstarotdeck@gmail.com and I will send you all the wholesale details.